Terms of Service

1. Introduction

These Terms of Service govern your use of Crystal Crescent’s services, products, and website. By booking an appointment, purchasing a product, or engaging with our business, you agree to the following terms.

2. Appointments & Bookings

  • All appointments must be booked in advance through our approved booking methods.

  • A deposit may be required to secure your appointment.

  • Appointment times must be respected — late arrivals may result in reduced treatment time or cancellation.

Crystal Crescent reserves the right to cancel or refuse appointments at any time, without providing a reason.

3. Cancellations & Conduct

  • We require a minimum notice period for cancellations or rescheduling (as stated at the time of booking).

  • Deposits are non-refundable unless stated otherwise.

We operate a zero-tolerance policy towards:

  • Abusive behaviour

  • Aggression or violence

  • Disrespect towards staff or clients

Any such behaviour will result in immediate refusal of service and potential permanent banning from future bookings.

4. Services Disclaimer

  • All treatments are carried out professionally and to industry standards.

  • Results may vary depending on individual factors.

  • It is the client’s responsibility to disclose any relevant medical conditions, allergies, or contraindications prior to treatment.

Crystal Crescent is not liable for any adverse reactions where full and accurate information has not been provided.

5. Products & Orders

By purchasing from Crystal Crescent, you agree to the following:

  • Products are for external use only unless clearly stated otherwise.

  • It is the customer’s responsibility to check ingredient lists and ensure suitability before use.

  • We are not liable for misuse of products or allergic reactions where proper care has not been taken.

Order details:

  • All orders must include accurate name, address, and contact information

  • Incorrect or incomplete details may result in delays or failed delivery

  • Once dispatched, we are not responsible for delays caused by couriers

6. Returns & Refunds

  • Due to the nature of our products, returns may not be accepted for hygiene reasons unless items are faulty.

  • Any issues must be reported within a reasonable timeframe of receiving the product.

7. Intellectual Property

All content, branding, images, and materials associated with Crystal Crescent are the property of the business and may not be used, copied, or distributed without permission.

8. Changes to Terms

Crystal Crescent reserves the right to update or modify these Terms of Service at any time. Continued use of our services or website constitutes acceptance of any changes.

9. Contact

For any questions regarding these Terms, please contact us via our Contact page.