Frequently Asked Questions
Everything you need to know before booking or enrolling.
Bookings & Appointments
How do I book an appointment?
1
You can book via our booking link or contact form. Once confirmed, you’ll receive full appointment details.
Do I need to pay a deposit?
2
Yes, a deposit is required to secure your booking. This is non-refundable. Some services will require you to pay the full total amount.
What is your cancellation policy?
3
We require at least 24–48 hours’ notice for cancellations or rescheduling. Late cancellations may result in loss of deposit.
How can I contact you?
4
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day. For the quickest response please WhatsApp us: 07738 176 486
Do I need to be a member to book in?
5
No, you do not need to be a CC Club member to book in.
Occasional visitors may enjoy AFTER HOURS, a digital membership offering access to exclusive CC Magazine content, beauty notes, behind-the-scenes updates, early launches, and a quieter connection to Crystal Crescent beyond social media.
A LITTLE PICK ME UP is designed for regular clients wanting ongoing beauty benefits, including 10% off services, member-only offers, priority booking access, and exclusive product updates.
SELF CARE DAY is a curated monthly maintenance membership including brows, dermaplaning, facials, and priority member access — created for clients wanting consistent self-care and regular beauty upkeep.
DND is our premium luxury membership, combining advanced beauty maintenance, exclusive treatments, priority appointments, complimentary extras, and elevated monthly rituals within Crystal Crescent.
What’s the difference between the memberships?
6
Courses & Training
Are your courses accredited?
1
Yes, our courses are fully accredited by ABT LIMITED and designed to meet industry standards.
Do I need experience to enrol?
2
No, beginner-friendly options are available. Each course will state any requirements.
Will I receive a certificate?
3
Yes, all students receive certification upon successful completion.
Do you offer part time training
4
Yes, you can reach us once you have completed your course and we can offer part-time on- hands training within Crystal Crescent
General
Where are you based?
1
We are based in Bradford. Full location details are available on our sitemap page.
How long does it take to get a response?
2
We aim to respond to all enquiries within 24–48 hours.