Privacy Policy

1. Introduction

Crystal Crescent is committed to protecting your privacy and handling your personal data with care and transparency.

This Privacy Policy explains how we collect, use, and store your information when you interact with our website, services, or products.

2. Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Appointment or enquiry details

  • Social media handles (if provided)

We only collect information that is necessary to provide our services and operate our business effectively.

3. How We Use Your Information

Your information may be used to:

  • Process bookings and appointments

  • Respond to enquiries

  • Process and deliver product orders

  • Provide customer support

  • Improve our services and user experience

  • Communicate important updates related to your booking or order

We do not use your information for unnecessary or unrelated purposes.

4. Sharing Your Information

We do not sell or rent your personal data.

Your information may be shared with trusted third parties only where necessary, such as:

  • Payment providers

  • Delivery/courier services

  • Booking systems

These providers are required to handle your data securely and in line with data protection regulations.

5. Data Storage & Security

We take appropriate measures to protect your personal data from:

  • Loss

  • Misuse

  • Unauthorised access

Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (where applicable)

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us via our Contact page.

7. Cookies (Basic Use)

Our website may use cookies to improve your browsing experience and understand how visitors use our site.

You can adjust your browser settings to disable cookies if you prefer.

8. Third-Party Links

Our website or social platforms may contain links to third-party websites.
We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our Contact page.